Client Charter

Our philosophy is always to do our utmost to…

• Provide friendly, courteous and efficient service;
• Always exceed your expectations;
• Listen to what YOU are saying;
• Communicate with you quickly and fully;
• Never surprise you with bills you’re not expecting;
• Be honest, truthful and upfront with you at all times;
• Help you to pay the least amount of tax payable within the law;
• Provide pro-active business advice wherever possible.

In addition to our philosophy, we guarantee:

• A Fixed Fee policy – and ‘no surprises’.

When it comes to fees, our policy is to agree our charges for the work you require with you before we start work. Most of the compliance work we undertake for you can be fixed in advance and once agreed you won’t pay a penny more. The cost of any other work – business advice or specialist services – will also be advised to you before we start work and our ‘No Surprise’ Policy means you can rely on the quote we give you – 100%. We’ll even allow you to pay us by monthly standing order if that suits you better.

• Unlimited Partner Access – that’s a promise!

Partner availability is another area where you’ll find us refreshingly different from many other firms. If you want to speak to us, we’ll make sure you do. You’ll have our direct office line and mobile phone numbers from day 1.